Sampling & ordering
From enquiry to delivery
How quotes, samples, production and shipping work, with the terms that change your price and timing explained before you order.
Order flow
Six stages
Stage 01 // Define
Define the product
You send the product, quantity, destination, branding and target date. We turn reference photos into a written specification (a “tech pack”) so both sides are discussing the same item.
Stage 02 // Quote
Feasibility & quotation
Materials, hardware, methods and minimums are checked. The quote lists specification, quantity, unit price, setup and sample charges, packing and delivery terms.
Stage 03 // Sample
Physical sample
A digital mockup shows the look; a physical sample lets you check fit, materials, stitching and branding. Revisions are made until you approve. PENDING: sample fee, timing and whether the fee is credited against the order
Stage 04 // Produce
Materials & production
Materials are prepared, components cut, branding applied, then items assembled, stitched and finished. PENDING: what starts the production clock: approved sample, artwork or payment
Stage 05 // Inspect
Inspection & packing
Dimensions, appearance, stitching, closures, labels and quantities are checked against the approved specification before packing. PENDING: which checks cover every item and which use sampling
Stage 06 // Ship
Shipping & reorders
Shipping method, paperwork and which costs are yours are confirmed before dispatch. The approved specification is saved so your reorder matches.
MOQ
How minimum order quantities work
A minimum can apply to a style, colour, material, logo treatment or packaging run, and it is quoted in pieces or pairs. A factory might accept a small finished-product order but need more units for a custom-dyed material.
Illustrative example only: if a minimum is 100 pairs per colour, 100 pairs split across four custom colours may not qualify. PENDING: replace with our confirmed MOQ rules per family
Samples
Sample charges and approval
A digital mockup shows the intended look. Only a physical sample shows fit, materials, stitching and branding, so bulk production starts from an approved physical sample and its specification.
PENDING: sample fee, timing, revision rules and whether the fee is credited against the order
Timing
Sample, production and transport time
Sample preparation, revisions, bulk production and transport are separate periods. Each starts from a defined event. PENDING: what starts each period: confirmed artwork, approved sample or payment
Price
Unit price and landed cost
Unit price is the price of one defined piece, pair or set. Landed cost is your full cost of getting goods to your destination, including transport, import charges and other costs. The lowest unit price is not always the lowest delivered cost.
PENDING: payment terms, and the Incoterm, named place and responsibilities used in our quotes
International shipping
Shipping to the USA and worldwide
The shipping method, paperwork responsibilities, transit estimate and any buyer obligations are confirmed before dispatch. We do not quote duties or tariffs as included unless the quote says so. PENDING: air/sea options and who prepares export documents
Request a quote
Tell us what you are building
Five short steps. No technical pack needed: if you are still developing the product, we help you write the specification.